AlcoveCollective

Information we collect

We collect information to provide, improve, and personalize your experience. This includes:

• Account and order information: name, contact details, delivery address, payment method (through secure processors), and order history when you place orders or create an account.
• Device and usage data: device type, browser, IP address, page interactions, location data (where permitted by you), and logfile information to analyze trends and optimize performance.
• Communications: messages you send to us via email, chat, or customer support channels, and responses or feedback you provide.

How we use your information

Your information is used to:

• Process and fulfill orders, manage deliveries, and provide customer support.
• Communicate about orders, promotions, and changes to our policies, when you have consented to receive such communications.
• Improve the Site, customize your experience, and develop new features and services.
• Monitor and analyze usage to detect fraud, enforce our terms, and maintain the safety and integrity of our services.

Legal basis for processing

We process personal information where we have your consent, where processing is necessary to perform a contract (such as fulfilling an order), to comply with legal obligations, or for legitimate interests in running and improving our business, such as security and analytics. Where required by law, you may withdraw consent or object to processing with a simple request.

Sharing of information

We may share your information with: service providers who assist with payment processing, delivery, and customer support; analytics or advertising partners to help us understand and improve our services; and as required by law or to protect our rights and safety. We require these entities to protect your information and use it only for the purposes described here.

Cookies and similar technologies

We use cookies and similar technologies to personalize your experience, remember your preferences, analyze site usage, and provide secure access. You can manage cookies through your browser settings; however, disabling cookies may affect certain features or functions of the Site.

International transfers

Your information may be transferred to and stored in servers and facilities located outside your country of residence, including outside the United Kingdom. We implement safeguards to protect your data and ensure an adequate level of privacy in accordance with applicable laws, including standard contractual clauses where required.

Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or loss. While no system is perfect, we continuously evaluate and enhance our security practices to safeguard your data.

Data retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including for the purposes of satisfying legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize your data in accordance with applicable laws and our internal policies.

Your rights

You may access, correct, or delete your personal information, request a copy of your data, or withdraw consent where consent is the basis of processing. You can request restrictions on processing or object to certain processing activities. To exercise these rights, contact us using the information below. We will respond in accordance with applicable laws.

Children

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected data about a child without proper consent, please contact us so we may remove the information.

Updates to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date and provide notice as appropriate, such as posting a new policy on the Site or sending a notification through our communications channels. Continued use of the Site after changes constitutes your consent to the updated policy.

Contact us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at +44 20 7946 0958 or via the contact page on alcovecollective.sbs. Include your location (city, country) and a brief description of your request so we can assist you promptly. You may also request copies of your data or questions about data processing by addressing inquiries to our privacy team.

For transactional communications, you may receive messages related to your orders or account. We provide non-alcoholic beverage alternatives such as juice or lemonade in our dining areas and delivery options where available, and we respect your preferences regarding nutrition and dietary needs as part of our service experience at London, NW1 6XE.

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein. AlcoveCollective is committed to protecting your privacy and to providing a secure and respectful customer experience.